Our Caregivers: A Helping Hand. A Caring Heart
Unlike most home care agencies which hire independent contractors or temporary personnel, our caregivers are employees who demonstrate a high level of accountability. We hire qualified, reliable, honest people who have a desire to serve and are committed to care for those who need a helping hand. All My Family's Home Care Caregivers, they have undergone the following screening process:
- Must be a Registered Nurse (R.N.) or Certified Nurse Aide (C.N.A.)
- We use a behavior screening tool to evaluate all applicants. This tools gives us insight into applicant's approach to caregiving and helps us decide if they are a good fit.
- If the candidate meets Steps 1 and 2, then they are invited to a face-to-face interview with the Owner, Agency Director and Director of Nursing to more fully review skills, ability and compatibility with My Family’s Home Care’s mission, vision and values.
- If the candidate has a successful interview, then they undergo a criminal background check, DMV Driving Record check and a pre-employment drug screening prior to be offered a position with the agency.
- After successful completion of Steps 1 through 4, the applicant then goes through new caregiver orientation. During orientation, each caregiver is educated on the mission, vision and values of My Family’s Home Care. Also, specific training regarding patient privacy, communication, observation and reporting, documentation, infection control and blood-borne pathogens, prevention of falls, caregiver wellness, and caring for someone with early- to mid-stage Alzheimer’s disease or dementia are provided during orientation.
- After orientation, the caregiver is required to complete three online training courses prior to being assigned to a client.
- Once assigned a client, the caregiver is required to complete at least 12 hours of training per year. This training is often completed through online training, DVDs and Company In-services.
- Caregivers are evaluated every three to six months to ensure quality care is being provided and to identify any training opportunities that may arise.