FAQs

We welcome your questions regarding My Family’s Home Care and our services. In the meantime, we’ve provided answers for a few of our most common inquiries.

What sets My Family’s Home Care apart from competitors?

Our impeccable service and strict caregiver requirements set us apart from other home health agencies in the area. All My Family’s Home Care staff must be Caregiver Quality Assurance (CQA)-certified and demonstrate the highest level of skill available. In addition, unlike most agencies which hire contract personnel, our caregivers are employed by My Family’s Home Care and receive ongoing training throughout their employment with us. We also offer the backing of a medical advisory board, personalized care plans, unyielding service to families, and the assurance that each caregiver is carefully matched to a client. To affirm a caregiver fits your loved one, we even offer a free two-hour trial visit. We are also the only home care agency in the Charlotte Region to offer a Money Back Guarantee if you are not satisfied with the care you receive in your home.

What is the difference between medical and non-medical care?

Non-medical home care includes assistance with activities of daily living (such as bathing, dressing, meal preparation), mobility and transportation, medication reminders, household chores, shopping, social activities and companion care. Medical or “skilled” home care is provided by a licensed registered nurse or licensed practical nurse. In addition to personal care, he or she can administer medications and tube feedings, insert catheters, take lab samples, and handle special support equipment (such as ventilators).

Do you provide services for family members living in skilled nursing, assisted living and retirement centers?

Many of our clients rely on us to augment the personal and companion care received in retirement centers and nursing homes. Due to high occupancy, these centers often limit the attention given to each resident. Our caregivers fill the void, helping with daily living activities, companionship during social events and meals, keeping up with daily news and events, assisting with outings and exercise – whatever makes your loved one’s life easier and more fulfilling.

What services are not available through My Family’s Home Care?

Because we provide non-medical home health services, My Family’s Home Care does not provide medical care, such as administration of medications or tube feedings, adjustment of medical equipment, or diagnostic or laboratory services. In addition, while we provide light housekeeping and assistance with meals, we do not function as a full housecleaning or cooking service. Our primary responsibility is the care and well-being of your loved one, so we make sure household duties do not preclude a consistently high standard of care.

Do you provide 24-hour service, including overnight hours?

Yes. In addition to providing overnight service as needed, we staff caregivers who offer live-in service 24 hours a day, seven days a week (including holidays).

What are your rates?

My Family’s Home Care rates vary depending on the services, level of care requested and number of hours required. For rates specific to your needs, please contact our office.

Does Medicare or insurance pay for home care services?

Currently, Medicare and standard insurance plans do not cover the cost of non-medical home care. However, we do accept long-term insurance benefits, as well as Medicaid CAP/C and CAP/DA payments, Veterans Administration benefits, and private pay.

Do you accept Veterans Administration benefits?

Yes, My Family’s Home Care proudly accepts Veterans Administration benefits.

How are your caregivers selected?

All My Family’s Home Care caregivers undergo a rigorous selection process before being hired. This includes certification through the Caregiver Quality Assurance (CQA) program which evaluates skills, personality traits, stability, and adherence to rule and safety measures. After preliminary interviews, all candidates are interviewed by our Director of Nursing and our president, and are subject to multiple background checks and a thorough skills test. After being hired, new employees must complete our orientation program and receive ongoing training annually.

What training do caregivers require?

In addition to training caregivers receive through outside sources, our Director of Nursing evaluates their knowledge with a two-hour skills test. During this time, we can confirm various skill levels, and determine whether additional training is warranted. Also, during orientation, caregivers review our vision, mission and values, and receive specific training related to:

  • Patient privacy
  • Communication
  • Observation, reporting and documentation
  • Infection control and blood-borne pathogens
  • Prevention of falls
  • Caregiver wellness
  • Caring for someone with early- to mid-stage Alzheimer’s disease or related dementia

After orientation, all My Family’s Home Care caregivers receive continuing education to assure their care reflects the latest protocols and procedures, plus they have continual access to online training tools that cover a wide variety of home care topics.

Do you perform criminal background checks on all caregivers?

All My Family’s Home Care personnel receive multiple background checks including criminal background checks and review of all DMV driving records.

Are caregivers bonded and insured through My Family’s Home Care?

Yes. All caregivers are bonded, insured and covered through Worker’s Compensation Insurance in case of injury during service.

Are caregivers available to transport family members to appointments?

Yes. Our caregivers can transport family members to appointments, visits with friends, shopping excursions, etc. All My Family’s Home Care employees are insured and bonded, plus, their DMV driving record has been thoroughly reviewed.

Can caregivers administer medications or take blood samples?

As non-medical caregivers, our staff can remind someone to take medications that have been pre-measured or poured. However, only providers approved for medical care can administer or adjust medications, provide tube feedings and take laboratory samples. Usually, medical home care providers are licensed registered or practical nurses.

What happens if a caregiver is unavailable or is not a good match for our family?

We make every effort to find the ideal caregiver for each client. However, if a caregiver does not fit your family, its lifestyle, and your loved one’s personality, we will be happy to find a more suitable replacement. If your regular caregiver is unavailable for duty (due to illness, vacation, family leave, etc.), we will send a substitute caregiver until your provider can return. Like all of our staff members, your substitute will be CQA-certified, highly skilled, and will have undergone thorough background checks.

Do you provide care for children as well as adults?

Yes. In addition to staffing caregivers trained in the needs of disabled adults and seniors, My Family’s Home Care staffs care providers who specialize in working with medically fragile and seriously ill children.

Do you serve families beyond Charlotte and surrounding counties?

Due to licensing requirements, My Family’s Home Care only serves residents of the greater Charlotte area, including Cabarrus, Gaston, Iredell, Mecklenburg, Rowan and Union counties.

Do you require a professional referral for services?

Referrals are not required for non-medical home health services. However, we welcome referrals from health care providers including physicians, nurses, hospital discharge planners, social and caseworkers, rehabilitation specialists, physical therapists, skilled nursing facilities, assisted living centers and continuing care retirement communities.

 
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